Terms and Policies

Security Incident Response Policy

This policy was last updated December 17, 2023

The purpose of this Security Incident Response Policy is to establish guidelines and procedures for effectively responding to security incidents related to the service called Manage Comics. This policy aims to minimize the impact of security incidents, protect customer data, and ensure the integrity and availability of the Manage Comics service.

SCOPE

This policy applies to all employees, contractors, and authorized personnel who have access to the Manage Comics service or are involved in managing security incidents. It covers all security incidents that may occur within the Manage Comics infrastructure, including but not limited to unauthorized access, data breaches, system compromises, and service disruptions.

INCIDENT IDENTIFICATION AND REPORTING

Any employee or authorized personnel who suspects or identifies a security incident related to Manage Comics must immediately report it to the designated incident response team.

  1. Incidents should be reported via the designated incident reporting channels, which may include email, incident management systems, or dedicated communication channels established for this purpose.
  2. The incident response team should maintain accurate records of all reported incidents, including the date, time, description, and actions taken.

INCIDENT RESPONSE TEAM

An incident response team consisting of designated individuals with appropriate skills and knowledge has been established to handle security incidents related to Manage Comics.

  1. The incident response team includes the CEO and CIO of the organization.
  2. The incident response team is trained to ensure their readiness to respond to security incidents effectively.

INCIDENT RESPONSE PROCESS

Upon receiving a security incident report, the incident response team will promptly assess the incident’s severity, impact, and potential risks.

  1. The incident response team will initiate containment measures to minimize further damage and prevent the spread of the incident.
  2. The incident response team will conduct a thorough investigation to determine the cause, extent, and methods used in the security incident.
  3. The incident response team will collaborate with relevant departments, as necessary, to restore normal operations, recover data, and address any vulnerabilities or weaknesses in the Manage Comics service.
  4. The incident response team will document the incident response activities, including actions taken, lessons learned, and recommendations for improving future incident response.

COMMUNICATION AND REPORTING

  1. The incident response team will establish clear communication channels for reporting incidents, sharing updates, and coordinating actions with internal stakeholders.
  2. The incident response team will keep affected customers informed about security incidents that may impact their data or the availability of the Manage Comics service.
  3. The incident response team will follow legal and regulatory requirements for reporting security incidents to the appropriate authorities, if applicable.

LESSONS LEARNED AND CONTINUOUS IMPROVEMENT

  1. The incident response team will conduct post-incident reviews to analyze the effectiveness of the response process and identify areas for improvement.
  2. Lessons learned from security incidents will be documented and shared with relevant stakeholders to enhance incident response capabilities and prevent similar incidents from occurring in the future.
  3. The incident response team will collaborate with other teams to implement necessary changes, such as updates to security controls, policies, or procedures, based on the lessons learned.

POLICY REVIEW AND MAINTENANCE

  1. This Security Incident Response Policy will be reviewed on a regular basis or when significant changes occur in the Manage Comics service or the security landscape.
  2. Updates to the policy will be communicated to all relevant personnel, and training programs will be conducted to ensure awareness and adherence to the revised policy.

By following this Security Incident Response Policy, we aim to ensure a prompt and effective response to security incidents, safeguard customer data, and maintain the overall security and trustworthiness of the Manage Comics service.

Contact Us

At Manage Comics we take your data seriously and are committed to protecting your personal data in accordance with our all of our policies which complies with all relevant GDPR regulations at all times.

If you have any questions or concerns regarding how we handle and secure your data, please do not hesitate to contact us directly.

Manage Comics, a division of NorthIQ Inc.

1088 Whetherfield Street, London, ON, Canada, N6H 5X1