This video will show you how to do your weekly pulls, if you scroll down, we have the instructions written out as well so you can see all of the steps.

From the dashboard you can select “Pull Orders” (the pull orders button is also available on the “Orders” page.

There are three steps to pulls, 1- pull regular titles, 2 – pull special orders, 3 – confirm.

*If you don’t have any active special orders, this becomes a 2 step process, 1 – pull regular titles, 3 – confirm.

Step 1: Pull regular orders

Choose whether to pull using the “Shipping this Week” file, or by uploading your invoices.

Method 1: (Preferred) Upload Invoices

In order to take advantage of our “Invoice Upload” method, you’ll need to download your invoices from your distributors.

We support the following invoices:

• Diamond CSV Invoices – go to the Diamond Comics retailer website and go to My Account > Invoices > View Recent Invoices. Choose Invoice (CSV) as the option.
• Lunar Distribution, go to Account > Invoices, find the invoice you would like to download and select “ComicHub CSV” from the dropdown next to the invoice.
• Penguin Random House, Penguin Random House invoices can be found in the self service portal under “Orders”, “Invoices & Claims”, download the CSV invoice.

We recommend that you upload one invoice at a time as uploading multiple invoices could cause problems if the same product is on two invoices.

Once you’ve uploaded your invoices, you’ll be presented with the selection page.  Please review this page closely, all of your items on your invoices are included, obviously there will be items you won’t want to include (such as reorders), and you will need to uncheck those items.

Confirm orders and uncheck reorders

Method 2: (not recommended) Pull using “Shipping this Week” info

From the Pull Orders page, select the titles that have arrived in store.  Titles are sorted alphabetically (the same way they are sorted on your Diamond Invoice).

We preselect the titles based on the Diamond New Releases update.

DC Comics items are not included with this method.

Important: This is a “Best guess” from Diamond, a lot of things can happen from shortages, to schedule slippage, so it is important that you review the list, and check or uncheck things that actually shipped to your store this week.

Click the check box next to each title, titles that are on the New Releases list will be highlighted, pre-checked, and the prices are updated according to the price list on the Diamond Master File, you may still need to adjust the pricing as needed based on your invoice.  When you are done, scroll to the bottom of the page and click the “Pull” button.

 Step 2 – Pull Special Orders

The next screen will show you your special orders.  Titles which shipped this week will show up highlighted and pre-selected, but you may also need to check other items that were delivered to your store that week.

Step 3 – confirm your orders

A confirmation page will be shown, which asks you to ensure that everything you want to be pulled is on the screen.

If it looks right, click the button labeled “Confirm Selection”  If items are missing, you can click “Modify Selection” and go back to the previous screen.

In 2-3 minutes you will get an email with your current pulls, but if it doesn’t arrive, you can simply click “View most recent pulls” from your dashboard and see the pulls you recently made.

They are sorted by default by Subscriber, but you can choose to change it to sort by Title.

Sorted by Title

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